πŸŽ“ Reflecting on Coughlin’s Laws: Lessons for Success in the 21st Century πŸŒ

Recently, I interviewed Cocktail creator, Heywood Gould, and asked him what Doug Coughlin would tell aspiring pupils today.

Coughlin’s Laws are often recognized and quoted, even in the modern era. I’ve personally found it quite amusing when I share a Coughlin quote on social media, and someone responds, exclaiming their brilliance and admiration. My personal favorites among the laws are “Anything else is always something better” and “Never show surprise, never lose your cool.” These principles have proven valuable in navigating various situations.

When I was given the opportunity of a lifetime, to interview Cocktail creator Heywood Gould, I asked him: What would Doug Coughlin tell aspiring pupils if he were among us today? How would Coughlin’s Laws evolve to fit the nuances of the 21st century?

Heywood indicated that today, Coughlin’s teachings would take on a slightly different tone. While still emphasizing the art of manipulating and finessing situations, the context of the modern world may require a greater focus on strategic navigation and calculated decision-making. Coughlin would likely encourage aspiring individuals to identify who they can charm and discern those they don’t need, all while maintaining a more pragmatic and ambitious approach to their careers.

Furthermore, Coughlin’s experiences would have taught him the perils of solely chasing material wealth. Today’s society often places immense pressure on individuals to work tirelessly in pursuit of financial success. The advent of phenomena like overnight sensations on social platforms and the allure of lotteries has driven some to madness.

In light of this, Heywood imagines Coughlin advising against chasing unrealistic dreams or relying on chance to achieve success. Instead, he would encourage aspiring individuals to cultivate a solid plan, as a well-thought-out strategy is essential for navigating the complexities of the modern world.

While he possessed a relentless entrepreneurial spirit and was always ready to make deals, he came to realize the hollowness of his pursuits a little too late.

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4 Ways to Transform Career Mediocrity to Mastery

πŸ‘‰ Are you tired of feeling stuck in your career? Do you want to break free from mediocrity and achieve mastery? Here are four powerful strategies to transform your career and achieve the success you deserve:

1️⃣ Embrace the Work: Success doesn’t come easily or overnight. It requires consistent effort and resilience. Be prepared to face setbacks, obstacles, and challenges along the way. Remember, every setback is an opportunity to learn and grow. Stay committed, even when the going gets tough, and keep pushing forward. Your determination will tip the scales in your favor.

2️⃣ Adopt Fresh Approaches: The traditional methods may not always yield the desired results. Be open to exploring new strategies and techniques. If your current job search tactics aren’t working, think outside the box. Consider leveraging video resumes or harnessing the power of social media to network with industry professionals. Seek advice from experienced individuals and build meaningful relationships. Embrace change and adapt your approach to increase your chances of success.

3️⃣ Stay Focused and Resilient: Emotions can sometimes cloud our judgment and lead us astray. Don’t let frustration, anger, or fear derail your progress. Take a step back, gain perspective, and detach yourself from negative emotions. Remember that your actions determine the outcome. Stay focused on your goals, make calculated decisions, and don’t allow setbacks to discourage you. You have the power to control the odds with every action you take.

4️⃣ Never Stop Growing: Achieving mastery is an ongoing journey. Even when you taste success, keep pushing forward. Continuously seek opportunities for personal and professional growth. Strive for self-improvement, expand your knowledge, and sharpen your skills. Be open to trying new things and learning from both victories and defeats. Embrace change as a catalyst for progress and surround yourself with inspiring individuals who can contribute to your journey.

🌟 Remember: Mastery is not reserved for a select fewβ€”it’s a result of deliberate choices and perseverance. Rise above mediocrity by actively shaping your career path. Embrace the challenges, seek fresh approaches, maintain resilience, and never stop striving for personal growth.

Your choices today will determine the outcomes of tomorrow. Embrace the unknown and choose the path that leads to your ultimate success.

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7 Essential Tips for Achieving Success: Transform Your Way to the Top

Achieving success is a journey filled with challenges, setbacks, and unexpected twists. While the definition of success varies from person to person, it often involves accomplishment, purpose, and reaching goals. To navigate this path successfully, it’s crucial to adapt and transform along the way. Let’s explore seven tips that will help you transform yourself and your approach to reach the pinnacle of success.

  1. Clearly Define Your Goals:

Before embarking on your journey, take the time to define your goals clearly. What do you want to achieve, and how do you define success? Having a clear vision of the end result will provide you with a roadmap and motivation to keep moving forward.

  1. Establish a Well-Defined Process:

Develop a step-by-step process to achieve your goals. Anticipate the challenges and hurdles you may encounter along the way and prepare fail-safes to overcome them. While it’s important not to overthink, having a solid foundation and plan will increase your chances of success.

  1. Take Action:

No amount of planning can substitute for action. Put your plans into motion and take the necessary steps to progress towards your goals. Even if doubts creep in, silence them and focus on doing what needs to be done. Progress is only possible when you push through your comfort zone and take that first step.

  1. Maintain Focus:

Stay focused on your goals and the process you’ve established. It’s easy to lose motivation or become distracted as time goes on. To combat this, remind yourself of the reasons you chose this path and the benefits it will bring. Stay committed to your course, even when the initial excitement fades.

  1. Embrace Adaptation:

Expect the unexpected and be prepared to adapt. Rarely does the journey unfold exactly as planned. Embrace the detours and unexpected twists, as they often lead to valuable experiences and opportunities for growth. Modify and adjust your approach when necessary, and be open to new ideas and perspectives.

  1. Consistency is Key:

Consistency is crucial for achieving long-term success. Stick to the process you’ve established, even when faced with obstacles. Avoid reverting to old habits or settling for mediocrity. Remember that you chose this path for a reason, and consistent effort will yield better results over time.

  1. Persevere Through Challenges:

Perseverance is the key to overcoming challenges and setbacks. Don’t give up when faced with difficulties. Embrace the learning opportunities that challenges present and stay committed to your goals. Just like investing in stocks, there will be ups and downs, but staying in the game increases your chances of success.

Transforming yourself and your approach to life is a continuous process. By implementing these seven tips, you’ll be better equipped to navigate the journey to success. Define your goals, establish a clear process, take action, stay focused, adapt when needed, maintain consistency, and persevere through challenges. Remember, success is not a straight path, but rather a series of steps and transformations. Take it one decision and one moment at a time, and you’ll steadily progress towards your ultimate goals, no matter what obstacles you encounter along the way.

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How to Transform Failure into Fearlessness

Failure is an inevitable part of life, but it doesn’t have to define us. In fact, failure can be a powerful catalyst for growth and success. Many highly accomplished individuals have experienced significant setbacks and defeats before achieving their greatest victories. By recognizing the reasons for failure, making adjustments, getting back in the game, and focusing on the present moment, we can transform failure into fearlessness. In this article, we will explore these four key steps to help you navigate setbacks and move forward towards your goals with resilience and determination.

  1. Recognize the reasons for failure:

The first step in transforming failure into fearlessness is taking ownership of the reasons for your defeat. Reflect on the entire process and identify where things went wrong. Did you miss a crucial step? Were there important details that you overlooked? By pinpointing the factors that contributed to your failure, you can gain valuable insights and learn from your mistakes. Embrace the lessons learned and use them to refine your approach.

  1. Make adjustments:

Failure should not discourage you from pursuing your goals. Instead, view it as an opportunity to make adjustments and improve your trajectory. Rather than completely changing your approach, focus on making small tweaks that can have a significant impact. Like a recipe, sometimes all it takes is adjusting the proportion of certain ingredients to create a winning formula. Continuously apply your refined process, analyze the results, and hold yourself accountable for consistent improvement.

  1. Get back in the game:

Moving forward after failure can be challenging due to fear and self-doubt. It’s crucial to overcome these emotions and avoid dwelling on past losses. Acknowledge that setbacks are a natural part of the journey toward success. While it’s okay to take a short break to recover, remember that every failure brings you one step closer to victory. Embrace the experience gained from your past defeats and let it fuel your determination to try again. The more you face setbacks, the more adept you become at navigating through them, ultimately leading to greater successes.

  1. Don’t look past the current game:

When you encounter a setback, it’s easy to get caught up in future possibilities or dwell on what went wrong in the past. However, it’s important to focus on the present moment and the task at hand. Avoid overthinking future scenarios that may never occur, as they can distract you from your current mission. Experience and resilience develop over time, enabling you to face challenges with a stronger mindset. By learning from your failures, you become more equipped to adapt, heal, and rebound quicker in the face of adversity.

Fearlessness is not the absence of failure; it is the ability to persevere and learn from setbacks. By recognizing the reasons for failure, making necessary adjustments, getting back in the game, and staying focused on the present, you can transform failures into stepping stones towards success. Remember that failure is an integral part of the journey, and each defeat brings you closer to your goals. Embrace the experience, let go of fear, and continue pushing forward with resilience and determination.

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The 5 Steps to Sales Excellence

Sales excellence is a continuous journey of growth, improvement, and consistency. It goes beyond achieving big sales numbers and focuses on becoming a polished and effective seller. To attain sales excellence, one must embrace a mindset of learning, be open-minded, seek challenges, proactively share knowledge, and leverage networking opportunities.

These are the five essential steps to achieve sales excellence.

Step 1: Be a Lifelong Student: Sales professionals should never stop learning. Begin by acquiring the foundational knowledge through formal training programs, understanding products, systems, processes, and go-to-market strategies. However, true mastery comes from being a perpetual student of the craft. Study successful individuals in the field, learn from their approaches, and adapt and improve them to suit your own style. Continuously analyze the statistics that drive success and refine your processes accordingly. Remember, sales excellence is a long-term commitment that requires perseverance and a hunger for learning.

Step 2: Embrace an Open-Minded Attitude: To excel in sales, one must remain open-minded. Avoid falling into the trap of thinking you know it all. Even the least effective managers can provide valuable insights and nuggets of wisdom. Be receptive to new approaches, accept coaching and feedback, and seek guidance from experienced professionals. Embrace collaboration with peers and leaders, as they may offer fresh perspectives and techniques. While maintaining your own unique process, be open to incorporating new ideas and strategies that align with your goals.

Step 3: Seek Constant Challenges: Sales professionals often experience varying performance patterns. Some achieve early success but struggle to sustain it, while others take longer to reach their peak but maintain consistent performance. Aim to be in the latter category by setting goals and continually challenging yourself. Learn from top performers around you and collaborate with leadership to enhance your sales process. Avoid complacency and focus on becoming a well-rounded seller who contributes consistently across different metrics. Embracing new challenges will not only lead to personal growth but also enhance your credibility with both customers and your organization.

Step 4: Foster a Culture of Collaboration: One of the hallmarks of sales excellence is the willingness to share knowledge and best practices with others. If you excel in a particular area, proactively offer your insights to colleagues and leaders. Engage in collaborative discussions, seek feedback, and learn from peers who possess expertise in areas where you want to improve. By fostering a culture of collaboration, everyone benefits from shared knowledge, and your own value within the team and organization is amplified.

Step 5: Leverage Networking Opportunities: In today’s digital age, sales professionals have a wealth of tools at their disposal to network and build relationships. Utilize social media platforms to connect with individuals at different levels within companies and across various geographical locations. Share valuable content, engage with prospects, and initiate dialogue to establish trust and rapport. However, remember that face-to-face interactions and personal connections remain invaluable. Prioritize building relationships based on mutual understanding, and use tools effectively to prospect and secure meetings with potential clients.

Sales excellence is not solely measured by the number of sales made but by the mastery of the selling process. It requires continuous learning, an open-minded approach, a hunger for challenges, collaboration, and effective networking. By embracing these five steps, you can position yourself as a top-performing sales professional who consistently delivers value to both customers and your organization. Strive for sales excellence, and let it be a lifelong pursuit that leads to personal and professional growth.

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How to Emerge Victoriously from Career Setbacks

In the journey of building a successful career, setbacks are inevitable. Whether it’s a job loss, negative feedback, or unexpected challenges, these hurdles can be disheartening. However, it’s crucial to remember that setbacks don’t define your future. In fact, they can serve as valuable learning experiences that propel you towards even greater success. In this article, we will explore five essential steps to help you emerge victoriously from career setbacks.

  1. React Responsibly: When faced with a setback, how you react is crucial. Avoid providing any negative fodder that can be used against you. Even if the setback seems unwarranted, maintain your composure and avoid floundering. Keep in mind that your reaction is a reflection of your leadership abilities. Instead of dwelling on the setback, focus on regrouping and gathering your thoughts.
  2. Regroup and Reflect: Take time to regroup and regain your bearings. Rather than immediately reacting, use the setback as an opportunity for self-reflection. Experiencing setbacks provides valuable insights into your relationships with colleagues and highlights areas for improvement. By distancing yourself from the situation, you gain perspective and can consider alternative approaches that could lead to better outcomes.
  3. Rethink Your Strategy: Even if you disagree with the triggering incident, try to view it from an outside perspective. Look for the learning opportunities and seek feedback from those who have knowledge of the situation. Changing others’ perceptions is essential, as it can shape the reality of how you are perceived professionally. Embrace a growth mindset and demonstrate your commitment to evolving by modifying your strategy based on feedback and experiences.
  4. Re-commit to Success: Re-commitment is crucial for moving forward after a setback. Internally, accept what has happened and make a conscious decision to embrace a modified approach that leads to better results. Externally, communicate your commitment to those who were involved in the setback, such as leaders, team members, clients, or partners. By demonstrating that you take your reputation seriously and have a plan for improvement, you can surprise those who expected you to ignore or fight the criticisms.
  5. Re-engage and Excel: The final step is to re-engage with renewed passion and determination. Let the setback fuel your desire to become an even better version of yourself. Rather than being defeated, use the experience as motivation to master your craft, step out of your comfort zone, learn from others, and add value in new and better ways. Show that setbacks have only invigorated your commitment to personal growth and excellence.

Career setbacks are inevitable, but they don’t have to be debilitating. By following these steps, you can turn setbacks into valuable learning experiences and emerge victoriously. Remember that your response to setbacks is solely in your hands. Take the opportunity to analyze your process, make the necessary adjustments, and re-engage with a renewed focus on success. Embrace the challenges as opportunities for growth and use them to shape a brighter and more prosperous future for yourself.

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Unveiling True Customer Obsession: Going Beyond Customer Service

In today’s business landscape, customer service alone is no longer enough to stand out from the competition. To truly excel, a newer concept called “customer obsession” has emerged. But what does it mean to be customer obsessed? Are those who claim to be truly living up to the term?

Let’s explore the essence of true customer obsession and why it is crucial for fostering successful partnerships between organizations and their customers.

The Power of Customer Obsession: Customer obsession, when executed effectively, benefits all parties involved. It moves beyond mere transactions, transforming the relationship between an organization and its buyers into a true partnership. A customer-obsessed organization continually seeks opportunities to elevate this partnership, exploring avenues for shared growth, synergies, and mutual revenue streams.

Closing the Execution Gap: Unfortunately, true customer service and obsession are not as prevalent as we might hope. Despite the rhetoric and motivation, many organizations fall short in execution. This highlights the importance of fostering a respectful, two-way collaboration that not only generates great ideas and strategies but also enables effective execution, adaptability, and problem-solving.

Key Pillars of Customer Obsession:

  1. Be Present: To differentiate yourself from other sellers and sales organizations, focus on initiating new conversations. Seek unique common ground and approach potential customers with a fresh perspective that resonates with their needs. Be persistent but targeted in your outreach, ensuring you have the bandwidth to provide exceptional service.
  2. Listen: Once you’ve earned a seat at the table, engage in meaningful conversations to uncover where you can add value. Understand your potential client’s priorities, pain points, and ongoing projects. Start by discussing what matters most to them, establishing yourself as a trusted advisor who genuinely cares about their success.
  3. Be Responsive: Customers value prompt responses and reliable communication. Even if you don’t have an immediate answer, demonstrate your efforts in securing the necessary information, resources, or solutions. Effective communication is the cornerstone of any relationship, allowing you to build trust and differentiate yourself from competitors.
  4. Remove Obstacles: As the link between your organization and the customer, it’s your responsibility to identify and eliminate barriers within the partnership. Stay attuned to the satisfaction level and dynamics of the relationship, acting swiftly to address any challenges or concerns. By proactively removing obstacles, you enhance the partnership and solidify your role as an advocate for the customer.
  5. Be Part of the Plan: To be truly customer obsessed, look beyond individual deals and focus on the bigger picture. Familiarize yourself with the customer’s business goals and objectives. Identify areas where your organization can add value, even if they are not immediately relevant. By demonstrating a holistic approach and offering insights beyond transactions, you position yourself as a long-term valued partner.

Customer obsession revolves around making the customer the center of your world. It requires intense focus on their needs, regardless of the challenges, wins, or losses that come your way. True customer obsession goes beyond mere words and requires a dedicated commitment to building and nurturing partnerships. So, ask yourself: Are you truly customer obsessed?

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The Daily Sales Non-Negotiables: Mastering Your Day for Sales Success

Starting your day as a sales professional can be overwhelming. With a myriad of tasks to accomplish, it’s crucial to adopt the right mindset and prioritize effectively. By following a set of non-negotiable practices, you can not only meet your daily objectives but also make progress on other initiatives, prospect effectively, stay on top of emails, and manage administrative tasks.

These are the essential non-negotiables that can help you master your day and achieve long-term sales success.

  1. Your Schedule: Begin each morning by reviewing your schedule for the day. Assess the importance and urgency of each meeting, call, or appointment. Identify the tasks that are mission-critical and require immediate attention. If possible, reschedule non-essential items to create more productive time. Additionally, take a few moments to confirm external appointments for the following day. This practice ensures that you are aware of any changes or cancellations, allowing you to plan and adapt accordingly.
  2. Management of Your Brand/Prospecting: Invest time every day in managing your personal brand and prospecting. Utilize available tools, both company-provided and those discovered independently, to gather information about clients and prospects. Stay up to date with industry news, business journals, and social media platforms like LinkedIn. Share relevant content, engage with your network, and build a personal brand that differentiates you from others. Dedicate 15-20 minutes daily to this practice, as it will yield significant dividends in expanding your network and developing your book of business.
  3. Deal Management: Effectively managing your deals is critical to sales success. Set aside time each day to assess your accounts, prospects, and potential deals. Ask yourself how you can make progress on each deal and what actions you can take to move them forward. This could involve contacting customers or partners to understand their current needs, ensuring milestones are met, or contributing value to the deal process. By reviewing your list daily, you can identify actionable steps and make substantial progress towards closing deals.
  4. Prioritize Your Day: To stay organized and focused, prioritize your tasks. Create a list of daily must-dos and track your progress throughout the day. Allocate time on your calendar specifically for tasks that require completion. If your schedule appears tight, don’t hesitate to block out time for essential activities, such as training, form submissions, or pipeline updates. Remember to use this time effectively and avoid distractions to make the most of your scheduled tasks.
  5. Prioritize Your Email: Managing email effectively is crucial for maintaining productivity. Scan your inbox for items that require immediate attention and respond promptly to urgent matters. For emails that require a more thoughtful response but can’t be addressed immediately, save them for later. Prioritize your responses based on the relationship’s importance and revenue implications. If appropriate, involve other team members who can assist in addressing specific issues. Be responsive, decisive, and avoid letting email consume your entire day, as it can detract from other essential tasks.
  6. Have Fun: While sales can be challenging, it’s important to enjoy what you do. Embrace the exhilaration of the sales game and approach each day with an open mind. Don’t let past failures or expectations hinder your progress. Find joy in the aspects of sales that you genuinely appreciate, such as building relationships with customers, leading teams, or engaging in the sales process. Act as an advocate for your clients and an ambassador for your organization. Seek opportunities to learn from others and collaborate when facing stressful situations. Remember, we’re all on a continuous learning journey, and enjoying the process makes it all the more rewarding.

In conclusion, by managing your schedule, prospecting, deal management, and prioritizing your day, you can be more productive and effective as a salesperson. These non-negotiables will ensure you stay on track and achieve your goals while also making progress on other initiatives.

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πŸ”‘ Meeting Others Where They Want to Be Met: Building Successful Relationships πŸ”‘

🀝 Are you finding it challenging to make traction in your relationships, despite applying every step of the sales or coaching process? πŸ€” Discover why forms and processes aren’t foolproof and why meeting others where they want to be met is imperative for success. 🎯

πŸ” Customer Example:

As a sales professional, you’ve likely encountered prospects who divert the conversation to topics outside your purview. Instead of dismissing their immediate needs, it’s crucial to establish trust and dependability by addressing their concerns. By meeting customers where they want to be met, even if it means temporarily deviating from your primary goal, you can add value and eventually guide them toward your product or service. I’ve personally witnessed how this approach builds long-lasting partnerships, sometimes by introducing them to a competitor if it best serves their needs. Remember, a respectful and adaptable approach pays off.

πŸ‘₯ Employee/Co-Worker Example:

Managers, are you truly in tune with your employees’ needs? Surprisingly, studies show that there is often a significant gap between how managers perceive their relationships with employees and how employees perceive them. This calls for leaders to attune themselves to their workforce and for employees to communicate their needs effectively. Remember, the employment relationship is a two-way street of mutual accountability.

Expressing your goals and ensuring they are met is essential for a successful partnership.

To meet others where they want to be met, consider the following strategies:

1️⃣ Ask, listen, and understand: Prioritize dialogue to gain insights into the other person’s priorities. Transparency and mutual goal-setting enable partnerships to flourish, even if it means temporarily setting aside personal agendas.

2️⃣ Be flexible and patient: Relationships evolve, often leading to uncharted territory. Embrace unexpected twists and challenges with mutual respect and accountability. Adapting to change fosters fruitful partnerships.

3️⃣ Address roadblocks promptly: Don’t allow issues or miscommunications to fester. Reach out directly to the other person through a phone call or face-to-face conversation to address concerns. Adapt as the target moves, ensuring alignment.

4️⃣ Stay attuned and connected: Priorities shift over time, and milestones need reassessment. Maintain a clear understanding of the journey and mutually agreed-upon checkpoints. By remaining plugged into the other person’s interests, you can adapt relationships to changing conditions.

Remember, attempting to meet someone where they don’t want to be met often leads to limited success. Building successful relationships requires a delicate balance, but when both parties prioritize the connection, the probability of success increases.

With a respectful, transparent approach that adds value to others and a willingness to evolve over time, coupled with responsiveness, consistency, and accountability, you can maximize the potential of your relationships. πŸ€πŸ’Ό

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🌟 Embracing Failure and Unlocking Success πŸŒŸ

Too often, we shy away from discussing or even acknowledging our failures, fearing that they define us or hinder our progress. However, I’ve come to realize that failure is an invaluable teacher and a stepping stone towards success.

It’s essential to acknowledge the sting of failure, to sit with it and understand its impact. Facing adversity can be awful, but it is during these challenging moments that we must resist the urge to stay down. We must rise again.

Napoleon Hill’s timeless classic, “Think and Grow Rich,” has taught us that many people find success precisely when others would have given up due to failure or the fear of it. This past year, I’ve learned a valuable lesson: the value of failing faster.

Failing faster means being willing to take risks and venture into uncharted territory, even if there’s a chance of failure. It’s about understanding that failure often clears the fog, revealing new perspectives and opportunities that would have remained hidden otherwise.

Stepping out of our comfort zones and embracing failure is how we grow and develop the resilience needed to handle future setbacks.

Failure isn’t the end; it’s a catalyst for improvement. When we fail, we gain insights into alternative paths and solutions. Whether it’s receiving a “no” during a deal or negotiating within an organization, those rejections guide us towards the next steps, helping us build the necessary relationships and resourcefulness to orchestrate success.

Throughout my personal relationships and career, I’ve learned valuable lessons through failure. These experiences have shaped me into someone who can remain calm, poised, and confident, even in the face of failure.

Remember, success rarely follows a straight line. It’s the twists, turns, and barricades that challenge us to become better versions of ourselves. So, embrace failure, welcome it with open arms. Allow it to guide you, to teach you, and to lead you towards the extraordinary.

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