The importance of authenticity, active listening, and understanding others’ perspectives is highlighted as a means to foster trust and transparency. They also touch upon the notion that confidence and humility can coexist, and that confidence is developed through experience and continuous growth.
They discuss how storytelling can make complex concepts more accessible and relatable.
The conversation delves into the challenges and conflicts that can arise in communication.
Richard and Carson conclude their conversation by reiterating the significance of effective communication in building relationships, driving collaboration, and achieving success. They emphasize the need to embrace vulnerability, continuously evolve, and share one’s story. They encourage individuals to be proactive in their communication, add value to conversations, and establish trust with others.
By focusing on clarity, authenticity, and empathy, individuals can enhance their communication skills and become effective leaders.
I am a Christian, Husband, Dad, workaholic and author.
Carson Vincent Heady was born in Cape Girardeau, MO, graduated from Southeast Missouri State University and moved to St. Louis in 2001. He has served in sales and leadership across Microsoft, AT&T, Verizon and T-Mobile.
Carson is best-selling author of the Birth of a Salesman series, the first book of which was published by World Audience Inc. in 2010. He released The Salesman Against the World in 2014, A Salesman Forever in 2016 and Salesman on Fire in 2020. He is also featured in Scott Ingram’s B2B Sales Mentors: 20 Stories from 20 Top 1% Sales Professionals.
Carson is a 7-time CEO/President’s Club winner across 5 roles at AT&T and Microsoft and National Verizon Rockstar winner. He has been recognized as a top social seller at Microsoft and is consistently ranked in the top 25 sales gurus in the world on Rise Global. He is included among the Top 50 sales authors on LinkedIn.
With over 330K social followers, Carson has also been interviewed on over 30 sales and leadership podcasts, by such luminaries as Jeffrey & Jennifer Gitomer, Jeb Blount, Brandon Bornancin, Sam Dunning, Larry Levine, Darrell Amy, Scott Ingram, Thierry van Herwijnen, Jim Brown, Sam Jacobs, Luigi Prestinenzi, Donald Kelly, Marylou Tyler, George Leith, Pat Helmer, Eric Nelson, Ron Tunick, Jeff Arthur, Mary Ann Samedi, Jean Oursler, Andre Harrell, Marlene Chism, Bill Crespo, Matt Tanguay, Josh Wheeler and Chad Bostick. He has also co-hosted the Smart Biz Show on EG Marketing Radio.
His articles have appeared in several noteworthy publications such as SalesGravy, Smash! Sales, Salesopedia and the Baylor Sports Department S3 Report.
Carson lives in St. Louis, MO, with his wife Amy and daughters Madison, Sidonia and Charlotte.